Improving student and faculty communication: The impact of texting and electronic feedback on building relationships and the perception of care
Research in Learning Technology
Care, Feedback, Higher education, Relationships, Technology, Texting
Students perceive care as a quality of highly effective faculty, and building positive relationships is essential to a successful college experience. However, many college students report never having developed caring relationships with faculty. We propose faculty have an opportunity to use technology to help build caring relationships in an effort to improve overall academic success. The majority of research on studentâ€“ faculty interaction has primarily focused on determining what kinds of interactions students have with faculty. The aim of this study was to explore studentsâ€™ perceptions of care and the role safe texting and electronic feedback played in building studentâ€“faculty relationships. A mixed-methods approach was used with college student participants (n = 307) to answer the following research questions: (1) What actions by faculty constitute â€œcaringâ€? (2) What role does technology play in students feeling â€œcared forâ€? The findings indicate that safe texting platforms and electronic feedback had a positive impact by increasing accessibility and direct contact.
Carr, J., Rogers, K., & Kanyongo, G. (2021). Improving student and faculty communication: The impact of texting and electronic feedback on building relationships and the perception of care. Research in Learning Technology, 29. https://doi.org/10.25304/RLT.V29.2463