There's Work to be Done: Exploring Library–Vendor Relations
Technical Services Quarterly
Business relationships, communication, customer relations, library–publisher relationships, library–vendor relationships, vendor relations
Academic library and vendor professionals were surveyed to determine strengths and weaknesses of these relationships—revealing, in some cases, conflicting priorities. The two groups offered perspectives on communication preferences, organizational strategies, priorities, and local challenges. Trends emerging from the survey results highlight a need to explore the library–vendor relationship further. This article will be of interest to academic librarians and staff working regularly with vendors in acquisitions or collection management.
Ostergaard, K., & Rossmann, D. (2017). There's Work to be Done: Exploring Library–Vendor Relations. Technical Services Quarterly, 34 (1), 13-33. https://doi.org/10.1080/07317131.2017.1238196