Title

There's Work to be Done: Exploring Library–Vendor Relations

DOI

10.1080/07317131.2017.1238196

Document Type

Journal Article

Publication Date

1-2-2017

Publication Title

Technical Services Quarterly

Volume

34

Issue

1

First Page

13

Last Page

33

ISSN

7317131

Keywords

Business relationships, communication, customer relations, library–publisher relationships, library–vendor relationships, vendor relations

Abstract

Academic library and vendor professionals were surveyed to determine strengths and weaknesses of these relationships—revealing, in some cases, conflicting priorities. The two groups offered perspectives on communication preferences, organizational strategies, priorities, and local challenges. Trends emerging from the survey results highlight a need to explore the library–vendor relationship further. This article will be of interest to academic librarians and staff working regularly with vendors in acquisitions or collection management.

Open Access

Green Accepted

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