Citation for published article

White, K., & White, J. (2024) Person-centered management and the Deming Cycle. In D. Cook (Ed.) Person-Centered Management in Academic Libraries. ALA Editions

Document Type

Book Chapter

School

Gumberg Library

Abstract

Academic libraries are vital institutions that support knowledge creation, offering essential resources and spaces for scholarly exploration. In the face of evolving challenges in the twenty-first century, these libraries must adopt adaptable and people-focused management strategies to remain effective and innovative. This chapter examines the application of W. Edwards Deming’s management philosophy to academic libraries, emphasizing person-centered management as a transformative approach.

Deming, renowned for revolutionizing quality management, offers principles that extend beyond industry, focusing on the value of individuals within systems. His emphasis on recognizing employee expertise, minimizing fear, and fostering a culture of innovation aligns seamlessly with the needs of modern academic libraries. By reimagining Deming’s principles for the library context, this chapter explores how these ideas enhance staff confidence, user satisfaction, and organizational productivity.

Key psychological aspects of Deming’s theory, including the importance of valuing work, addressing fear of change, and promoting collaborative innovation over blame, are discussed in detail. The chapter also highlights the Deming Cycle and its role in continuous improvement, offering practical insights into its implementation in library management. Through real-world examples and theoretical discussion, the chapter illustrates how libraries can transition from being static repositories of knowledge to dynamic, user-centered hubs of learning and collaboration.

Ultimately, this work underscores the enduring relevance of Deming’s philosophy for academic libraries, advocating for a management model that places people at its core, fostering both individual fulfillment and institutional success.

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