Project Completion Date

Spring 5-6-2026

Document Type

Capstone

Degree Name

Bachelor of Arts in Public Health

Community Partner

Area Agency on Aging

Additional Community Partner

Department of Human Services

Abstract

This project developed a new universal caregiver resource guide for caregivers within the Area Agency on Aging, in order to improve resource navigation and workflow efficiency. Resources were collected, verified, and organized into a new, streamlined guide via the ARIA chatbot, covering multiple needs. Caregiver resources were collected and verified by the capstone student and mentor, Michael Kroeker, and organized into a centralized knowledge base within the ARIA chatbot. A mixed methods evaluation was conducted utilizing a 5-point Likert scale with three quantitative questions and one open-ended qualitative question. The data was given to the SeniorLine staff, who wanted to complete it and collected via an anonymous Qualtrics survey. The quantitative assessment assessed the perceived amount of caregivers helped, the time saved, and the ease of access. The qualitative data responses were reviewed and de-identified by Michael Kroeker before the capstone student separated them into categories such as training needs, content gaps, and integration challenges. Among the 14 SeniorLine members who filled the survey, 79% (11 participants) reported a perceived increase in the number of caregivers helped and perceived time saved utilizing the new system. A vast majority of participants also reported that ARIA was either somewhat easy to use or neither easy nor difficult, showing that the staff was generally able to navigate the system. These findings suggest that integrating the new caregiver resource guide within ARIA may assist the staff in locating resources faster and supporting more caregivers.

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